Refund & Cancellation Policy

Effective date: 21 February 2026

1. Overview

This policy explains how billing, cancellations, and refunds work for PathWatch, a website monitoring platform operated by Vertexion Ltd.

All payment processing for PathWatch is handled by Paddle.com Market Limited (“Paddle”), who acts as our Merchant of Record. Paddle is the entity that charges you, issues invoices, and handles sales tax and VAT on our behalf.

2. Free Tier

The PathWatch Free tier requires no payment method and incurs no charges. You may use the Free tier indefinitely and can cancel or delete your account at any time without any financial obligation.

3. Paid Plans

PathWatch offers several paid subscription plans (Home Lab, Starter, Professional, Business, and Enterprise). Key billing terms:

• Paid plans are billed monthly or annually, in advance, depending on the billing cycle you select at checkout.
• Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.
• All prices are subject to applicable taxes as determined by Paddle based on your location.

4. Refund Policy

We do not offer pro-rata refunds for the current billing period. When you subscribe to a paid plan, you are paying for access to the Service for the full billing period (month or year). No partial refunds are issued for unused time within that period.

This applies to both monthly and annual plans.

5. Cancellation

You may cancel your paid subscription at any time. Here is what happens when you cancel:

• Your cancellation takes effect at the end of your current billing period. You retain full access to your paid plan features until that date.
• After your billing period ends, your account is automatically downgraded to the Free tier.
• Your monitoring data is retained according to the Free tier’s retention limits. Data exceeding the Free tier’s retention period will be automatically deleted.
• You will not be charged again after cancellation unless you resubscribe.

6. Annual Plans

If you are on an annual plan and cancel before the end of your annual term:

• Your subscription remains active until the end of the prepaid annual period.
• No partial refunds are issued for unused months remaining in your annual term.
• You may continue to use all paid features until the annual period expires.

7. Exceptional Circumstances

While our standard policy does not provide refunds, we will consider refund requests on a case-by-case basis in the following situations:

• Extended service outages: If PathWatch experiences a prolonged outage that materially impacts your ability to use the Service.
• Billing errors: If you were charged incorrectly due to a technical error or system fault.
• Duplicate charges: If you were charged more than once for the same billing period.

To request a refund under exceptional circumstances, contact us at support@pathwatch.app with details of the issue. We aim to respond within 5 business days.

8. How to Cancel

You can cancel your PathWatch subscription using either of these methods:

1. Via the app: Go to your organisation settings in the PathWatch dashboard and select “Cancel subscription”.
2. Via email: Send a cancellation request to support@pathwatch.app from the email address associated with your account.

Cancellation is processed promptly and you will receive email confirmation.

9. Contact

If you have questions about billing, refunds, or cancellations, please contact us:

• Email: support@pathwatch.app
• Company: Vertexion Ltd, United Kingdom

For questions about payment processing, tax, or invoices, you may also contact Paddle directly through the links in your invoice emails.